WITHME FAQ

How will I know my order has been successful?

 

Once you have placed an order you will shortly receive a confirmation email.If you have not received your order confirmation email, please contact us on info@withmeclo.com

 

Can I cancel or modify my order?

Unfortunately, delivery address’ and order information cannot be amended once the order is placed. Nor can the order be cancelled.

 

How do I return my order?

We offer refunds to customers if returns are received by Withme Clo within 14 days of receipt by the customer. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.

 

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage for your records.                            

 

Please ensure that items are well packaged.

 

How do I exchange my order?

Purchased products are exchangeable into a different size and colour for up to 14 days from when the product was received. All exchanges are based on stock availability. Shipping costs for returning the products to Withme Clo is not free of charge unless the product is defective. Please use a carrier of your choice ensuring registered delivery.

 

For faulty items, if within 28 days of purchased goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of 20 AUD). 

 

After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace  

 

or refund at our discretion if the item is deemed defective. Please email info@withmeclo.com prior to returning goods.

 

Please send your returns to:

 

WITHME CLO

PO BOX 1486, 

PARADISE POINT, 4216 

QUEENSLAND, 

AUSTRALIA 

How do I track my order?

Tracking information will be sent within the dispatch email, once your order has been fulfilled.

 

Why have I not received my order within the estimated time?

 

Please check the following before contacting our customer service team:

Check you have received an email confirming your order has been dispatched.Check the tracking information that is included in your dispatch confirmation email using the relevant link.Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.Check nobody at your address has taken the delivery on your behalf.

 

Although our couriers should not leave your parcel with a neighbour it's always worth checking with your neighbour just in case.If the order still hasn’t been located, please contact info@withmeclo.com and we’ll do our best to resolve the issue as quickly as possible.

 

Which currencies can I shop in?

Payments as well as refunds for shipments are all invoiced in AUD.

 

Where can I find size and fit information?

Click on ‘View size chart’ on each item’s page to view our chart and model measurements. For more information, do not hesitate to contact us at info@withmeclo.com